Testimonials for PURLIFT

Other competition in my area is not reliable and won't show up or call back when they say they will. With you, everything happened as described with no surprises. This applies to all representatives I talked to. Also, the staff seem really proud of their work. The ones I met in person were positive and liked to share the jobs they do and how cool the product is. 

All done very professionally and neatly. (Customer Service) very smooth and professional. Denis (Sales) is great. Professional, knowledgeable and helpful. Mike and James (Installation) did a great job. They were professional, competent, efficient and friendly. Cleanup was excellent. Left things cleaner than they found it. (Chose Purlift because) Professionalism and experience.

Mike was amazing. He not only met all my expectations, he exceeded them by doing a couple of extra things at no additional charge, and absolutely nailed the lifting of my pool apron to exactly the way I wanted it. You are the most professional company I have dealt with in a long time. Many thanks!  

A-1. Very cordial and professional. Clear presentation and concise description of work to be carried out. Prompt, thorough and capable, skilled tradesmen. Clean-up process was impeccable! From the initial contact with your receptionist to the assessment and presentation of your sales rep, I followed my “gut” feelings and made the right choice, I believe!

Sales: Excellent. Denis was very knowledgeable and informative regarding the process. Installers: Excellent! Very efficient. Knew exactly where to lift the concrete. Provided caulking instructions as well as the type of product to use. Very satisfied with the result. Clean up: Excellent! Cleaned up and removed any excess material that oozed out during the lifting process.  

So happy you have such a large range. No one in Ottawa of your professional capacity exists. The individual who came to quote on the job was extremely knowledgeable and friendly. Your crew really were the best part of the whole experience. So polite, professional and I had no worries, they clearly knew what they were doing. They left the work site immaculate. You don't have a lot of competition in Ottawa, but the professionalism you offer over the few local companies is night and day. Your prices are also very reasonable! 

Superior experience with the estimator, combined with better online reviews and a compelling story of company reliability and quality work.

We could not be happier with the whole experience. From initial call, to estimate, to scheduling it was a pleasure to deal with Purlift. Call Representative: Polite, friendly, professional, knowledgeable, attentive, responsive...really outstanding!   Sales Representative: Prompt, friendly, professional, knowledgeable. He answered all our questions, demonstrated confidence in the product and process. He knew his stuff!   Installation crew: These lads were outstanding ambassadors for your company. Mike and JF called us 30 minutes before arrival, were polite, friendly, and professional on arrival. They got right to work, explained the process, gave us tips and suggestions on how to follow up on the work, cleaned up thoroughly, prepared the bill and processed payment on the spot. They were enthusiastic about their work and happily answered all our questions. Top-shelf representatives of Purlift.   The cleanup process: The only evidence that the crew was there was the fact that our pool deck was level. Mike and JF took the time to clean, fill the bored holes, and make sure they left the place better than they found it.   We got many estimates and opinions about how to deal with our sinking pool deck. These ranged in price from a few thousand to many thousands of dollars, and each had its risks. Denis from Purlift noted that the concrete was generally in good shape and was confident that it could be lifted and leveled without damaging the pool components. The net result was that we opted to keep the existing concrete and have it leveled and stabilized versus having it all removed and repoured. With this done, we can move ahead with further work knowing that it can be done without compromising the pool structure. The process included not only the lifting and leveling of the sections that had sagged, but they went to all sections of the pool deck and injected the material to protect against future movement in all areas. It is a remarkable solution and the salesperson and onsite crew left us feeling confident that we made the right decision. The head office team was also excellent. James, Veronica and the customer service team were excellent to work with and the booking process was seamless and simple. I highly recommend exploring Purlift as an alternative to major reconstruction of concrete pads. It may not be for every situation, but it is worth checking out when considering options. These folks are honest, professional, and customer focused...refreshing in these times!

Very professional and good at walking you through the process of the work that was to be done. You were pretty much the least expensive option and also Sam, your rep., was very good at explaining what would all be involved with the work that needed to be done.

Techs explained what they wanted to accomplish and did! Delivered on what we should expect and was completely professional. Respected our lawn and did want to drive truck onto it so they found way to still get the job done. No garbage or residue left behind.

Call centre experience: Pleasant and professional. Sales Representative experience: Professional. Installation crew experience: Graham and his assistant were very good. Also easy to talk to and explained everything clearly. Why you chose Purlift: Good reputation and good references.

Excellent Company! Call representative informative, concise and polite. The Sales person was experienced, knowledgeable and an excellent communicator. The installation crew is perhaps the best company representative, with a professional and uncompromising work ethic. The cleanup process was perfect.

My first contact was in June 2018 and I was impressed by the young person who came for the visit. I had to delay the work needed due to health issue. I contacted Purlift again in March 2023 and dealt with qualified and professional people at every level of the company from sales to scheduling and execution of the work. They delivered on schedule and up to my expectations. Very good company and great people to deal with.

Excellent customer service. Theresa exceptional customer service friendly, professional. Excellent service and answered all my concerns. The 1st time purlift came was exceptional crew. They cleaned very well. Saw the advertisement on TV and was affordable to other estimates I received. 

Outstanding service from start to finish, starting with the Sales Representative, (Lee B.) who was a very friendly, excellent advisor and who inspired confidence. Frank C.'s team, which carried out the work, was number 1! Good humour, thorough and efficient. Their work is impeccable! Lee B. even stopped by during the work! Very highly recommended!!